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"I have stayed with your company for over 10 years. The reason is simply. After having gone through several other providers I stay with IA because of your excellent customer support. I don't need it often but when I do I get results. There is an old saying to the effect that anyone can supply a product, however how they respond when you have a problem determines whether you do business with them in the future."
"I have such consistently good connection and support, I am able to work from home most of the time. As a disabled vet, this is priceless to me. I try not to freak when something does happen, but I am pretty spoiled. All your fault! (grin) I think I have had an outage for more than an hour about three times in the last five YEARS! And only one of those (this one) lasted more than 24 hours. So thank you for all of your hard work and outstanding service!"
"I wish the Federal Government did any kind of service as well as you do customer service :) "
"Mike was a pleasure to work with as he corrected the problem. He has a light-hearted nature about him that kept me from feeling intimidated by his knowledge and experience. I hope that others will emulated his friendliness."
- Charlene M.
"I was very pleased with this process. The web request to start service was easy, I received a phone call very quickly and the installers were available when I was and arrived right on time. They did a good job and we are pleased with our service."